Spines Publishing USA ('we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you use our website and services.
Information We Collect
We collect information you provide directly to us when you create an account, submit a manuscript, purchase services, contact our support team, or otherwise interact with our platform.
Information you provide
- Name, email address, phone number, and billing address
- Payment information (processed securely by our payment processors, we do not store card numbers)
- Manuscript files, cover briefs, and other creative materials you upload
- Communications with our Author Success Team and editorial staff
- Account preferences, login credentials, and profile information
Information collected automatically
- IP address, browser type, device identifiers, and operating system
- Pages visited, time spent, links clicked, and referring URLs
- Cookie identifiers and similar tracking technologies (see our Cookie Policy)
- Location data derived from your IP address (country and region level only)
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our publishing services
- To process payments and manage your account
- To communicate with you about your orders, project milestones, and support requests
- To send you publishing guides, industry updates, and promotional emails (you may opt out at any time)
- To detect and prevent fraud, abuse, or violations of our Terms of Service
- To comply with legal obligations and enforce our agreements
- To analyse usage patterns and improve the usability and performance of our platform
We do not sell your personal information to third parties. We do not use your manuscript content for any purpose other than delivering the services you have purchased.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain data for up to 7 years to comply with financial record-keeping obligations and to handle any disputes or claims that may arise.
Manuscript files and creative materials are retained for 12 months after project completion, after which they are permanently deleted from our servers. You may request earlier deletion by contacting our support team.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on our legitimate interests.
- Opt-out of marketing: Unsubscribe from promotional emails at any time using the link in any email or by contacting us directly.
To exercise any of these rights, email us at privacy@spinespublishingusa.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website at least 14 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at privacy@spinespublishingusa.com or by writing to Spines Publishing USA, Privacy Officer, 1 World Trade Center, New York, NY 10007.
